Support
Open a ticket and track responses from the Veris team. We typically reply within 1 business day.
Open
—
Awaiting reply
—
Resolved
—
Avg response
< 1 day
Your tickets
Click any row to view the conversation.
Loading tickets…
Common questions
Go to My Apps → choose your subscription → enter the package name. Production registrations have a 24-hour cooldown before you can change them again.
Either your subscription has lapsed past the 48-hour grace period, or you're using a sandbox key in production. Check Billing and SDK Access.
Every event includes an
X-Veris-Signature header. Recompute the HMAC-SHA256 of the raw request body using your signing secret from the Webhooks page and compare with a constant-time check.You've hit your monthly compare quota. You can either wait for the next billing cycle, upgrade your plan, or accept overage charges (capped per plan).